August 12, 2025

How Trustero AI Reduced the Issues Mangement Process from 3 Months to 1 Hour

The Pain of the Old Way

When I think back to my days managing issues at Yahoo, I can still feel the weight of the old process.

Any time we uncovered a compliance gap, control failure, or IT risks, we had to:

  • Pull in multiple control owners and SMEs.
  • Validate every detail.
  • Triage what mattered most.
  • Debate due dates.
  • Figure out how to actually fix the issues.

It wasn’t unusual for the whole process to take months—sometimes an entire quarter. And that’s just for getting from issue discovery to a structured remediation plan.

The real kicker? It drained our best people. We’d have security engineers and compliance managers spending weeks in meetings and email threads instead of focusing on strategic initiatives.

It was tedious. It was slow. And it was reactive.

Why I Knew There Had to Be a Better Way

Fast forward to today, and I’m in a completely different position. I now work at Trustero, where we introduced the concept of AI for GRC, and I get to help GRC teams rethink the way they work using AI.

With Trustero AI, we can take the same mountains of GRC data—policies, controls, and evidence items—and have the AI do the heavy lifting:

  • Synthesizing issues automatically
  • Ranking them by risk and urgency
  • Creating fully scoped remediation plans in seconds

It’s not just faster—it’s a fundamental shift in how issues management fits into a compliance program.

It's hard to quantify all the time I've saved, but here's my attempt

Why This Works So Well

The magic is in the combination of:

  • Guardrails – We engineer these into Trustero AI so outputs stay relevant, safe, and compliant.
  • Context – Your real GRC data powers the analysis.
  • Prompts – Targeted questions produce actionable, high-value results.

And it’s not just about speed. Trustero AI also gives you:

  • Proper logging and categorization for every issue
  • Instant remediation planning
  • Real-time tracking and alerts
  • Predictive risk analysis to stay ahead of audits
  • Seamless integration with your existing GRC data sources and ticketing tools

How to Get Started the Way I Did - watch below how I did this live

  1. Integrate Your Data – Connect your GRC platform, upload your policies, controls, and evidence items.
  2. Let the AI Build Context – It ingests and understands your environment automatically—no manual model training required.
  3. Ask the Right Questions – From identifying issues to predicting next quarter’s risks.
  4. Push Plans into Workflow – Send remediation actions straight to Jira, ServiceNow, or other ticketing systems.

From Reactive to Proactive

When I was at Yahoo, issues management was about reacting to what had already gone wrong. Today, with AI, it’s about anticipating what could go wrong and fixing it before it does.

Instead of scrambling every quarter, you get continuous visibility, structured action plans, and the confidence that nothing critical is slipping through the cracks.

The difference? It’s speed, accuracy, consistency, visibility, and efficiency—all in one.

Your Turn

I’ve lived through the pain of the old way—and I’ve seen firsthand how much better the AI-powered way can be. If you want to cut your timelines from months to an hour and free up your team to focus on the work that matters, here’s where to start:

See You at ISACA GRC Conference 2025

I’ll be at the ISACA GRC Conference this year, and I’d love to connect with peers who are tackling the same challenges in GRC, compliance, and audit.

On August 18, 2025 (11:30 AM – 12:30 PM ET), I’ll be speaking on:

“Auditing Blockchain and Digital Assets in the Age of Artificial Intelligence”

Shubert Complex, Sixth Floor | CS2-3

In my session, I’ll cover:

  • How blockchain technology and digital assets work, from cryptocurrencies to NFTs.
  • The critical role of auditing in ensuring trust, transparency, and compliance in the digital economy.
  • Challenges unique to decentralized and immutable systems — and how to ensure data integrity.
  • How AI-powered auditing tools can enhance accuracy, speed, and risk management.

If you’re there, come say hello after the session or visit me at the Trustero booth #320. I’ll be happy to talk more about how Trustero AI can streamline issues management, automate tedious GRC work, and free your team to focus on what really matters.