Freshdesk, by Freshworks, is a widely adopted customer support and helpdesk platform that enables support teams to handle tickets across email, chat, phone, and social channels from a single unified inbox. Its automation capabilities, SLA management tools, and reporting dashboards help organizations deliver consistent, timely support while maintaining a clear audit trail of customer interactions and agent activity.
For compliance programs, Freshdesk serves as evidence of how customer-facing security issues, data requests, and support incidents are tracked and resolved. Trustero integrates with Freshdesk to automatically collect agent records and ticket data, supporting controls related to incident response, access requests, and customer data handling - and mapping this evidence to the relevant framework requirements without manual effort.