HubSpot is one of the world's most widely used CRM and customer platform solutions, offering integrated tools for marketing automation, sales pipeline management, and customer service ticketing. Its Service Hub gives support teams a centralized workspace to manage customer inquiries, track ticket status, and maintain a complete history of customer interactions - all connected to contact and deal data across the broader HubSpot ecosystem.
From a compliance standpoint, HubSpot's ticketing and user management data provides evidence relevant to access control, customer data handling, and incident tracking. Trustero connects to HubSpot to automatically collect user records and support ticket data, enabling compliance teams to demonstrate the governance of customer-facing processes and associate that evidence with controls in frameworks like SOC 2 and ISO 27001.