Jira Service Management, also by Atlassian, extends the power of Jira into IT service management (ITSM), providing teams with a structured service desk for handling internal requests, incidents, and change approvals. It brings development and IT operations teams together in a shared platform, supporting workflows for service requests, SLA tracking, asset management, and change control - all within the familiar Jira interface. Its tight integration with the broader Atlassian ecosystem makes it a natural fit for organizations already using Jira and Confluence.
For compliance programs, Jira Service Management is often a primary record for access request workflows, change management approvals, and incident handling. Trustero integrates with Jira Service Management to automatically collect user records, issues, and service requests - giving auditors structured, timestamped evidence of how IT processes are governed and how service delivery obligations are being met.