Trustero Intelligence (TI) is designed to help you get quick, accurate answers across evidence, policies, risks, and more. With this latest set of improvements, we’ve focused on making interactions with TI feel more consistent and more intuitive.
From smarter routing of questions to clearer explanations and faster responses, these updates are all about making TI easier to trust and more pleasant to use — especially during day-to-day compliance tasks.
What’s New and Better
More Helpful Responses
- TI now knows when to say “I don’t know”
When there isn’t enough context to answer confidently, TI will now say so — instead of guessing or overreaching. - Questions are routed more intelligently
Behind the scenes, TI categorizes questions and chooses the right tool or subsystem to answer them, improving accuracy and clarity.
More Transparency
- Tool-based answers now include source citations
You’ll see exactly where information came from when TI pulls from structured sources. - Company Info and Scope are now scoped and linked more precisely
These sources are treated separately, with links that take you directly to the right place.
Smoother Chat Experience
- Rename chats so they’re easier to track or revisit later.
- Simplified context scoping makes it clearer how to include or exclude sources — even from within individual categories.
- TI understands user roles and filters out outdated or inactive accounts from suggestions.
Clearer Risk Reasoning
- Risk levels now shown in plain language
Likelihood, impact, and overall risk are labeled as “Low,” “Medium,” or “High” instead of numbers. - TI uses these friendly terms to explain outcomes
Risk assessments are easier to read and interpret — especially when summarizing or reporting to others.
Faster and More Responsive
- Quicker results on most queries
And when something takes longer, TI now provides better feedback so you know what’s happening in real time.
Expanded Company Info Support
TI now supports and can reference structured company documentation like:
- Org Charts
- Architecture Diagrams
- SOC 2 System Descriptions
Built-in Feedback Options
You can now give feedback on any answer with:
- 👍 Thumbs up
- 👎 Thumbs down
- Optional comments to add context
This feedback is reviewed by Trustero and helps shape future refinements.
Try It Out
These changes are live now. Just open a chat and ask a question in the app.
Or try our walkthrough below if you're not a customer yet: